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Your Guide to 2022 School Bus Travel

  • November 9, 2021

As a new school year fast approaches, we often get asked “How do my kids catch the bus?”, “Am I eligible for a Bus Pass?” or “Do I need to reapply for a new bus pass?” To help answer your questions we’ve put together some helpful guidelines to assist with your enquiries

Catching the School Bus

To travel on school bus services, students will either need a Bus Travel Assistance Card (Bus Pass) or a TransLink GO Card. All KBL Bus Services are cashless and therefore Drivers are not accepting cash payments for bus fares or for Bus Card top-ups. All KBL School Bus Services and timetables can be found on our website by clicking here; or alternatively you can contact our Head Office for further school travel information, T: 1300 287 525.

Renewing Bus Passes

If students have a 2021 bus pass, it will remain current until the end of February 2022, however it will need to be replaced prior to this date. New bus passes will be available for collection on Monday, 10th January 2022 from our Head Office at 2 Motorway Drive, Burpengary.

Bus passes are automatically renewed for the new school year, so you only need to apply if you are:
– A student transferring from Primary to High School
– Changing school, address and/or name, or
– Applying for the first time

Bus Travel Assistance Card Application

Eligibility: There are two types of travel assistance options, “Bus Travel Assistance” which is based on distance from your closest public school and “Safety Net Assistance” which is based on concession and pension cards. For further information regarding the eligibility criteria, please click here.

Paperwork: If you believe you’re eligible, the correct paperwork will need to be completed either online or at our Head Office in Burpengary. We recommend submitting this paperwork during December 2021.

Processing: Our annual bus pass application period is a very busy time and can take up to three weeks for processing.

Collection: Student Bus Passes will be available for collection on Monday, 10th January 2022. We encourage all parents to visit our Head Office nice and early in the New Year to avoid delays.

TransLink Go Cards

A payment option for school bus travel is the Translink GO Card system. If you are not eligible for one of the below transport assistance schemes, you can still get discounted daily fares by using a Go Card. These cards are available for purchase from your nearest Train Station and some local news agencies.

This is just a quick guide to the school bus pass system so if we haven’t specifically answered your question, please contact the team today.

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Feedback from OUR HAPPY PASSENGERS

I just wanted to thank you for all of your help and assistance over the past week. Your flexibility and willingness to adapt the schedule for our demands was instrumental in helping us provide a top service during our event. It was a pleasure to work with you and we wish you all the best on your future service!
Volleyball Australia
The Shuttle Bus service provided at the Aussies21 Championships was fantastic and we received a lot of positive comments from everyone involved. From an operational perspective, the Kangaroo team was exceptional, flexible, and willing to work with us to fulfill any outside scope requests. The level of service delivery was above and beyond.
Surf Life Saving Australia
We’ve found working with Kangaroo Bus Lines to be a very professional service, and communication has been great especially when recognising potential logistical barriers. Through moving to Moreton Daily Stadium for season 2020/21, we’ve built many new relationships with local suppliers in the Moreton Bay Region. KBL are certainly a supplier we’ve enjoyed working with and wish to continue doing so.
Brisbane Roar Football Club, 2021
From the beginning of our working relationship, the staff at Kangaroo Bus Lines went the extra mile to deliver a personalised and professional service. KBL listened to our specific needs and delivered a plan to ensure these needs were not only met, but exceeded. Working with Kangaroo Bus Lines has been a seamless experience and the level of communication from everyone including the managers to the drivers has been exemplary.
Broncos Leagues Club, 2021
We’ve been traveling with Kangaroo Bus Lines for our biennial Instrumental Music tours for many years. This year we traveled to Hervey Bay, and the greater Cooloola Coast area. Our students and staff enjoyed all aspects of our tour. ! Most importantly, our drivers and tour managers were always on call, helpful, flexible and positive throughout the entire experience while dealing with all the complications a large group (90 students) of musicians can entail. Thank you!
Redcliffe State High School
Kangaroo Bus Lines spent a great deal of time with me when we first met, establishing a relationship of trust and commitment. Their staff are tireless in their pursuit of excellence and demonstrate great sensitivity to organisational needs as well as creativity in solving problems.
Queensland Police Service, G20 Group
A big thank you to your company and driver for our recent trip to Bundaberg. Carol was an excellent driver and got on well with the girls and very helpful in helping us set our gear up. We cannot thank her enough. We have used your company twice now and have had no faults and have had very comfortable rides. We look forward to using your company again next year.
Beaudesert & District Netball Association
Andy was excellent and truly is a massive credit to your business. He was absolutely outstanding as a driver and went above and beyond to assist with logistics and camp duties. He blended very well with my group which made the trip enjoyable and easy going for everyone. I regard him as the best operator I have encountered thus far and hope he is available again next year.
The University of Queensland
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